Gotrax Hoverboard Troubleshooting

Steven January 21, 2021 0 Comments

Troubleshoot common issues with your gotrax hoverboard with our handy guide.

There is no doubt that hoverboards are a popular and fun way to get around. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies.

Of course, with any new or growing technology there are often hiccups along the way. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques.

One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner’s manual before riding your self-balancing scooter for the first time. Here is a link to find the manual for your Gotrax hoverboard.

Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. 

Why does my Gotrax hoverboard keep beeping?

GoTrax Edge Black Hero

There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here.

The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Beeping can also indicate uneven pressure on the hoverboard sensors. For example, only standing with one foot on your hoverboard can cause some models to beep.

Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline.

To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. 

How do I recalibrate my Gotrax hoverboard?

Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. When it comes to hoverboards, the magic ‘fix-all’ is called ‘recalibration’. This is a few specific actions that act as a reset for your board and can fix many common issues.

To recalibrate a Gotrax hoverboard:

Start with your hoverboard turned off

Make sure the petals are level with each other and on a flat surface.

Hold down the power button for 10 seconds. You will see the LED lights start to flash.

Press the power button to turn off.

You can now turn your hoverboard back on.*

*You may need to perform a recalibration up to three times to fix your issue.

What does it mean when my Gotrax hoverboard won’t turn on?

GoTrax Edge Black Front

If your Gotrax hoverboard will not turn back on you are experiencing an issue. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it.

The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery.

When you plug your charger into the wall, the indicator light will turn green. This is telling you the charger is working. When you connect the charger to the hoverboard it will turn red to let you know it is charging. When the battery is fully charged it will change from red to green.

If your charger does not turn green when you plug it in, your problem may lie in your charger. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Of course, you could also have an issue with your battery. It is possible to check the voltage of your battery using a voltmeter. A fully charged battery will have between 36 and 42 volts.

Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem.

If the battery is fully charged, then the issue is likely with the motherboard or wiring. You can contact Gotrax to get more information, talk about your warranty or learn about repair options.

Why is my Gotrax hoverboard not balancing?

There are many possible reasons why your Gotrax hoverboard is not balancing. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. You can recalibrate your Gotrax hoverboard by following the instructions above.